Cornell University Cornell Information Technologies

About Systems Support

• What We Do
• Contact Us

Working Together

• NetVigil (see Managing NetVigil Tests)
• NetVigil Contact Info for the NOC
• Monitoring and On-Call Lists
• Response Time and Escalation
• Change Management (see Change Announcement)
• Unix Command Reference (link to non-Cornell site)
• Request Access to NOCdocs, Join Mailing Lists
• Customer Responsibilities

Choosing, Owning, and Managing a Server

• CIT Server Farm Service
• Supported Hardware
• Supported Operating Systems
• Hardware Support and Expectations
• Hardware Replacement Schedule and Maintenance Options
• Choosing Virtualization
• High Availability and Disaster Recovery

Best Practices for Systems Administration

• User Management
• Sudo: Request Privileges and Guidelines for Use
• Server Farm Single Sign-on (SFSSO)
• Two-Factor Authentication
• Server Farm Networks
• Storage
• Storage Tiers and Classes
• Boot Order
• Mail Handling Tiers
• Operating System Maintenance
• Windows Patch Management
• Unix Patch Management

Using Your Server for Your Work

• Passwords
• Password Complexity
• Changing Your Windows Domain Password
• Changing Your Unix Password
• Map a Drive
• File Transfer
• Unix Client and Windows or Unix Server
• Windows Client and Windows or Unix Server
• Macintosh Client and Windows or Unix Server
• CornellC Mainframe MVS Server to Win/Unix Server as a Client
• FTPS with Host External to Cornell
• Software Applications
• Using Start Up and Shut Down Scripts: Unix
• Remote Connections to Server Farm Machines: VPN and SSH Jumper
• VPN Using a Cisco Client and Windows XP
• VPN Using the Built-in Windows Client and Windows XP
• VPN Using Mac OS X
• Troubleshooting the Server Farm VPN Connection

Forms

• Systems Support Forms Page

Universal Service Agreement

• Universal Service Agreement
• Service Agreement Glossary